Terms and Conditions
Allocation of time:
Lessons start promptly at the time booked and a Zoom waiting room will be ready for your child. Should your child not be ready at the appropriate time we will be unable to extend our session due to other bookings. Should we be late for any reason, we will either make up the time at an agreed time and date (or add to the end of the session if possible) or offer a refund for the session.
You are welcome to tailor tuition time to suit your needs. For example, you may wish to use the whole hour with tuition for your child, or you may wish to allocate the last ten minutes for yourself to discuss progress, home support and next steps. Please arrange this at least 48 hours in advance of tuition or on booking.
We will send you a credit request monthly in advance of sessions unless agreed otherwise. Credit requests should be paid prior to the start of the allocated tuition sessions and within 7 days of the request date. On completion of a tuition session, you will be sent an invoice for your records and the relevant fee will be deducted automatically from your available credit.
We ask for payment in advance of any tutoring sessions. This guarantees the availability of the best quality tutors for your child.
In the event of a pre-booked holiday please inform us in advance (at least 2 weeks’ notice) and we will credit you in tuition for the following month. Unfortunately, as a small business, cancellations due to illness cannot be refunded (but we will always do our best to offer a make-up session).
We will never contact your child(ren). All contact and arrangements will be through you as the client or via your child’s Google Classroom. You will be asked to provide contact information on booking, which we will never share with other companies for any purpose. We will set up a private WhatsApp group so you can easily ask questions and have a point of contact with us, Next Steps Tutors and your tutor. Your child is able to connect with us through their Google Classroom and alternatively, you can always email us at email@example.com.
All our tutors hold a full disclosure DBS, issued by the UK Government Disclosure and Barring Service. This is available for you to see on request.
Whilst we are online with your child we recommend that you are in the vicinity. Our lessons take place through Zoom and will be recorded. A copy of this recording will be sent to you, or made available through Google Classroom on request.